Return & Refund Policy

At MikoPop, we want you to love your purchase and enjoy every moment of creating with us. If you’re not completely satisfied with your order, we’re here to help.

30-Day Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it
• Include all original components, accessories, beads, tools, and materials
• Be returned in its original packaging
• Include proof of purchase or your order number

DIY kits or craft supplies that have been used, assembled, altered, or are missing components may not be eligible for return.

To request a return, please contact us at ze2115393121@gmail.com with your order number and the reason for your return.

Please do not send your order back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request has been approved, we will provide you with the return address and return instructions.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by MikoPop, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

If you received a damaged, defective, or incorrect item, please contact us and we will work with you to resolve the issue at no additional cost to you.

We recommend using a trackable shipping service when returning an item. MikoPop cannot be responsible for return packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at ze2115393121@gmail.com and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once we review the information, we’ll work with you to make things right. Depending on the situation, we may offer a replacement, reshipment, or refund.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products
• Items that have been used, assembled, altered, or modified
• Opened DIY kits with missing beads, charms, tools, or other components
• Gift cards
• Final-sale items, where clearly marked as final sale before purchase

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, the fastest option is to request a return for the original item. Once the return has been accepted, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at ze2115393121@gmail.com.

Original shipping charges are non-refundable unless the refund is related to a damaged, defective, incorrect, or otherwise qualifying order issue caused by us.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned items must be in the same condition in which they were received, unused, with all original components and packaging, and accompanied by proof of purchase.

This section does not limit any additional rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact us:

MikoPop Customer Support
Email: ze2115393121@gmail.com

We’ll be happy to help. 💕